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Jump to: Accessibility | Smoking & Tobacco | Violence & Harassment | Cancellation & Refund  |  Promotions & Contest Rules


Your privacy is important to the Association. We are dedicated to protecting the privacy and confidentiality of all your personal information. We ask for your personal information to be able to serve you better. The RA’s Privacy Policy complies with the Personal Information Protection and Electronic Documents Act of Canada. Further information is available by contacting the RA’s Privacy Officer at 613-733-5100. 



The RA will make every reasonable effort to ensure that its policies, practices and procedures are consistent with the principles of dignity, independence, integration and equal opportunity

The RA strives to make all its programs and services available to all persons with disabilities. However, due to the limitations of some facilities and the physical demands of some activities, this is not always possible. Members are encouraged to consult with Kelly Shaw Swettenham at (613) 736-6227 or by e-mail at kshawswettenham@racentre.com to confirm whether the Association can meet your expectations. 

Guide Dogs, Service Animals and Service Dogs
A member/customer with a disability that is accompanied by guide dog, service animal or service dog will be allowed access to premises that are open to the public unless otherwise excluded by law. “No pet” policies do not apply to guide dogs, service animals and/or service dogs.

Food Service Areas: A member/customer with a disability that is accompanied by guide dog or service dog will be allowed access to food service areas that are open to the public unless otherwise excluded by law.  Other types of service animals are not permitted into food service areas due to the Health Protection and Promotion Act, Ontario Regulation 562 Section 60.

Support Persons
If a member/customer with a disability is accompanied by a support person, the RA will ensure that both persons are allowed to enter the premises together and that the member/customer is not prevented from having access to the support person.

Admission Fees: If payment is required by a support person for admission to the premises the RA will ensure that notice is given in advance by posting notice of admission fees for support persons where the RA fees are posted. 

Feedback Process
The RA shall provide members/customers with the opportunity to provide feedback on the service provided to members/customers with disabilities. Feedback forms along with alternate methods of providing feedback such as verbally (in person or by telephone) or written (hand written, delivered, website or email), will be available upon request.

Customers can submit feedback to the RA’s Member Services Manager at 613-736-6228, by mail to 2451 Riverside Dr. Ottawa K1H 7X7 or by email at info@racentre.com.

Members/Customers who wish to provide feedback by completing an onsite member/customer feedback form or verbally can do so with any RA Member Services employee. Members/Customers that provide formal feedback will receive acknowledgement of their feedback, along with any resulting actions based on concerns or complaints that were submitted.



The RA is proud to be completely SMOKE FREE
The Smoke Free Ontario Act is here.  Smoking or vaping tobacco or cannabis is prohibited anywhere inside the RA buildings and on the entire property (including all outdoor spaces such as parking lots, dugouts and playing fields). Those who choose to partake in smoking or vaping must do so at a location off RA properties.

Smoke Free Ontario


Drinking alcohol on RA premises is prohibited in non-licensed areas (including outdoor spaces such as parking lots, dugouts and playing fields).


The RA has a Workplace Violence and Harassment Policy in place. The purpose of this policy is to ensure that staff, members and guests of the RA are provided an environment where everyone feels welcome and is treated with dignity, free from discrimination or harassment based on ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, age, marital status, family status or disability. Each staff person, member and guest is expected to contribute and maintain such an environment. At the Association, issues related to human rights, violence, discrimination or harassment are treated very seriously. The Association will not knowingly permit discrimination, harassment and violence and will take appropriate steps to prevent and eliminate such behavior. Management is responsible to ensure that the policy is respected. Throughout an investigation, utmost discretion and care will be taken to ensure confidentiality wherever possible.

Download The Recreation Association Member Policy Relating to Harassment, Discrimination, Violence or Breach of the RA Code of Ethics (in PDF).



Processing timeframes will vary with significant delays expected due to the exceptional circumstances related to Covid-19.

RA Memberships

  • RA Memberships are non-refundable
  • Government employees who pay membership dues by payroll deduction may cancel their RA membership one year after they join.
  • Send written cancellation requests to:
    Member Services, RA Centre, 2451 Riverside Drive, Ottawa, Ontario  K1H 7X7    
    By e-mail: info@racentre.com
    With any cancellation request, the member must return their membership card.

Activities and Clubs

  • Refunds are not issued for fees paid for clubs and recreational activities.  Exceptions to this policy may be considered if supported by a medical certificate which must be submitted within one month of cessation of activity.  NOTE: Some clubs have specific conditions regarding refunds. Specific policy is available upon request.
  • Members transferred out of the National Capital Region may arrange to transfer the balance of their club membership to another person or may be eligible for a partial refund.  Request for either must be accompanied with a letter from their employer.
  • A member of a club may upgrade their membership at anytime throughout the year.  No refunds will be issued for downgrades.
  • Club members may not transfer the balance of an annual membership to a seasonal activity.
  • Members requesting cancellations of a class registration must do so 7 days prior to the start of the class.  Exceptions may be considered if supported by a medical certificate.  Members will receive a full refund if a program is cancelled by the Association.
  • League entry fees are non-refundable.
  • Refunds are subject to a $20.00 administration fee per individual.

RA Camps

  • Click here to the read the specific details regarding camp registration, cancellation, refunds and credits.


To request consideration of a refund, please send a letter of request to the following address:

Member Services, RA Centre, 2451 Riverside Drive, Ottawa, Ontario  K1H 7X7    
By e-mail: info@racentre.com

For further information on the RA’s Refund Policy, contact Member Services at 613-733-5100.

Processing timeframes will vary with significant delays expected due to the exceptional circumstances related to Covid-19.


Each proximity card is assigned to an individual person for her/his exclusive use. You are personally responsible for the use of your card.  Never lend your proximity card or allow unauthorized persons to enter an area for which they don’t have a card. Ask them to contact or direct them to the RA’s East Member Services Desk.  Lost, stolen or damaged proximity cards must be reported to the RA’s East Member Services Desk. Replacement for lost or stolen cards cost $15. The RA reserves the right to add/alter any of the above conditions from time to time as required.


Click here to read the processes, rules and regulations governing any giveaway, contest, promotion or program that passes prizing in any form to a member, sport team member, customer or client that engages with the RA.


Safeguarding Your Valuables

The RA encourages members to take precautions with their valuables while at the RA. If you choose to leave your valuables in your car, ensure they are out of sight. You should also make sure your car is locked at all times. There are day-use lockers in all locker rooms and wallet lockers in LifeFIT Centre, the East and West lobbies at the RA Centre. These wallet lockers are available for your use free of charge (see staff for a token). The Association is not responsible for lost, stolen or damaged items.

Locker Use

Members have daily access to lockers while participating in an activity at the RA Centre. These day-use lockers must be emptied by close each night*.  We encourage you to take advantage of our Locker Rental Service.  Please stop by the Member Service Desk on your next visit and enquire about renting a locker.

* Please be advised that we conduct regular and routine checks of each locker room.  Without notice all unauthorized overnight use of a locker will result in the cutting of locks and removal of contents and will be subject to a flat rental fee of $25, payable upon pick-up of personal items from the Member Service Desk.  Confiscated items will be available for a period of 60 days, after which they will be donated to a local charity.  This will ensure that lockers are available for members wishing to take advantage of the rental service and for “Day-Use”.

Please Tell US...

Your suggestions and comments will help us serve you better.  

Please feel free to send us an email to info@racentre.com with your comments and feedback and as well as your contact information and we will get back to you within 1 business day.  

For your convenience, Comment Cards are available at the Member Services desk.